Better Your Employee Experience Through Workplace Technology
Workplace Technology is being looked at like an assortment of technical projects and it’s not working for the majority of businesses or its workers. In reality, Workplace Technology is a set of experiences that involve both people and technology.
So how do we align this reality with an approach that contributes to a more pleasant and productive experience at work? Enter the WorkplaceUX methodology and our ability to understand the worker perspective around experience in the workplace, the IT Org’s perspective and approach, and of course, leadership’s perspective around how they view the future of the business. By understanding the gaps between these three perspectives and then shining the light on the results they are producing, we are able to create a strategy of alignment that is in sync with user perspective, leadership perspective and the IT org's approach.
WorkplaceUX is a program constructed around 6 pillars of workplace experience, not technical solutions.
These pillars are designed to engage users around their experiences that represent their workday in ways that are impacted by the technology that the business that they work for invests in and makes available. And having done this over the past year with 15 corporations across North America, we have collected data and we have analyzed it.
It’s telling us something that all business leaders need to hear.
Only 19% of users' issues and concerns about their workplace technology is attributed to what we would call ‘gap in technology’: meaning there is no solution in place for what they would like technology to help them accomplish.
So, what do the 81% of the other user concerns or issues stem from? Awareness, training, support, connectivity & configuration issues or the facility that they work in. This tells us that the solution for better impacting the work experience for employees with their workplace technology is NOT providing them more technology. Rather it’s about communicating to the users about what tools are available, it’s about helping them know how to use the tools, it’s about making sure the infrastructure is appropriately sized and configured to support the tools and it’s about making sure the facility is designed in a way that allows the technology to be useful.
This is a game changing realization. To take it further, in most cases it doesn’t matter what technology tools you roll out. Skype For Business or Webex? Sharepoint or Box? Slack or Workplace by Facebook? Most all of these solutions are by and large designed to be usable in the workplace by some of the largest and most successful technology companies in the world!! It’s more important that you establish a mentality of enablement rather than one that’s driven by procurement and a break/fix mentality.
As many of our clients have asked for experience and information specific to the industry they play in, our data is overwhelmingly consistent across all verticals. Finance, CPG, tech, pharma, utility, real estate, not-for-profit, legal. We are all experiencing the same challenges. It’s not what you do, it’s how you do it.
So how do we do it?